Refund & Cancellation Policy

You may request cancellation through the in-app Customer Support Hub or by contacting flipzo.business.in@gmail.com as soon as possible with your order number. If the order has not entered production or dispatch, Flipzo will review the request and, where cancellation is approved, refund any amount paid for the cancelled order.

Flipzo may allow customers to upload their own designs for eligible products. Because these items can be made or printed specifically for an order, a cancellation or change may not be possible once production has started. Please carefully check the design, spelling, placement, product, colour, and size details before confirming the order.

This restriction does not remove any rights you may have under applicable law. If a product is defective, damaged, incorrect, materially different from its description, or otherwise eligible for a remedy under applicable law, contact us so we can review the issue.

If your order arrives damaged, has a manufacturing or printing defect, contains the wrong item, or materially differs from the product description or approved customisation, you can raise a return or refund ticket directly in the Customer Support Hub (under Returns & Refunds) with photos, or email flipzo.business.in@gmail.com with your order number and issue description. Please contact us as soon as reasonably possible so we can investigate and arrange an appropriate remedy, which may include a replacement, repair, or refund as applicable.

We may ask for reasonable information to verify the issue. A delay in reporting an issue will not automatically remove rights that apply under law.

Unless the listing or applicable law provides otherwise, items made to the customer's specifications may not be eligible for a return or cancellation simply because the customer changes their mind or supplied an incorrect, low-resolution, misspelled, or unauthorised design. Please ensure you own or have permission to use the content you upload. This section does not apply where a product is defective, incorrect, materially misdescribed, or otherwise subject to a remedy required by law.

Flipzo may cancel an order if an item becomes unavailable, payment cannot be confirmed, the delivery information cannot be verified, or the order cannot reasonably be fulfilled. If payment has already been collected for an order cancelled by Flipzo, we will initiate a refund for the amount due.

Approved refunds will generally be sent to the original payment method. If the order was paid for using Cash on Delivery or another method that cannot receive a direct reversal, we may ask you for appropriate payment details to complete the refund securely. We aim to initiate approved refunds within 5–7 business days; the time taken for the amount to appear in your account may depend on the bank, payment provider, or payment method. If your refund has not arrived after the expected processing period, contact us with your order number.

Where a return, replacement, or refund is required because of a confirmed Flipzo fulfilment error or a product issue for which Flipzo is responsible, we will explain the applicable return-shipping arrangements. In other cases, shipping charges will be handled according to the product listing, checkout terms, and applicable law.

For cancellation, return, replacement, or refund requests, customers have two direct options:

1. Customer Support Hub: Submit a ticket directly in the Flipzo app or website by opening Customer Support Hub > My Tickets / Quick Help Topics > Returns & Refunds. Select your Order ID and describe the issue. Our support team typically responds within hours.

2. Email Support: flipzo.business.in@gmail.com. Please include your order number and contact details.

Do not send passwords, UPI PINs, CVVs, or full payment-card details.

We aim to acknowledge consumer complaints within 48 hours and resolve them within statutory timelines. If you are not satisfied with the response, you may use the consumer grievance mechanisms available under applicable law, including the National Consumer Helpline in India.

Nothing in this policy is intended to exclude or restrict any consumer right, refund, replacement, or other remedy that cannot lawfully be excluded or restricted. If this policy conflicts with mandatory applicable law, the law will prevail.