Privacy Policy

1. Who we are

This Privacy Policy explains how Flipzo ("Flipzo", "we", "us", or "our"), collects, uses, stores, discloses, and otherwise processes personal information when you:

• use the Flipzo mobile application;
• visit or use the Flipzo website or other online services;
• create an account, place an order, request support, or interact with Flipzo; or
• communicate with us through email, chat, social media, or other channels.

Service: Flipzo
Website: https://flipzo.in
Privacy contact: flipzo.business.in@gmail.com
Customer support: flipzo.business.in@gmail.com
Grievance contact: Flipzo Support Team
Grievance Officer contact: flipzo.business.in@gmail.com

2. Information we collect

The information we collect depends on how you use Flipzo.

2.1 Account and identity information

We may collect your:

• name;
• email address;
• mobile/telephone number;
• login credentials or authentication identifiers;
• profile information you choose to provide; and
• information needed to verify or secure your account.

Where authentication is provided through a third-party identity provider, we may receive information made available to us by that provider.

2.2 Order and transaction information

When you shop through Flipzo, we may collect:

• products, quantities, sizes, colours, variants, and customisation details;
• order number, order status, purchase history, returns, refunds, cancellations, and exchanges;
• billing, shipping, and delivery addresses;
• recipient name and contact details;
• invoices and transaction records;
• customer service records relating to your order; and
• information you provide for delivery, replacement, or refund requests.

2.3 Payment information

Payments may be processed by third-party payment providers such as a third-party payment provider.

Unless explicitly stated otherwise, Flipzo does not intentionally store complete payment card numbers, CVV/CVC values, UPI PINs, or banking passwords. Payment providers may process and retain transaction information under their own terms and privacy policies.

Flipzo may receive limited payment-related information such as:

• payment status;
• transaction/reference ID;
• payment method;
• masked payment details or last four digits, where made available by the provider; and
• refund status.

2.4 Device, technical, and usage information

We may automatically receive information such as:

• device type and model;
• operating system and version;
• app version;
• language and region settings;
• IP address;
• approximate network/location information derived from technical data;
• advertising or device identifiers, where permitted;
• browser information for the website;
• crash reports, diagnostics, logs, and performance information;
• pages, screens, products, searches, and features you interact with; and
• date/time and general usage information.

2.5 Location information

If Flipzo requests location permission, we may process:

• approximate location; or
• precise location, where you expressly allow it.

Location may be used for functions such as delivery availability, address assistance, regional offers, or nearby services.

You can disable location access through your device settings, although some location-dependent features may stop working.

2.6 Camera, photos, files, and notifications

Depending on the features enabled in Flipzo, we may request access to:

• camera;
• photos/media or selected files; and
• push notifications.

These permissions are used only for the relevant feature, such as uploading a product review photo, scanning an item, submitting a custom design, or receiving order notifications.

You can manage permissions through your device settings.

2.7 Communications and user-generated content

We may collect information you choose to submit, including:

• customer support conversations;
• reviews, ratings, photos, videos, comments, or other content;
• feedback, surveys, and contest entries;
• messages sent through Flipzo; and
• correspondence with Flipzo by email or other channels.

Do not submit sensitive personal information about yourself or another person unless it is reasonably necessary for the feature or support request.

2.8 Cookies and similar technologies

Our website and online services may use cookies, local storage, SDKs, pixels, or similar technologies for functions such as:

• keeping you signed in;
• remembering preferences;
• measuring performance and traffic;
• security and fraud prevention;
• analytics; and
• marketing, where permitted and where you have provided the required choice.

You can manage certain cookie or browser controls through your device/browser settings. Blocking some technologies may affect functionality.

3. How we collect information

We may collect information:

1. directly from you;
2. automatically from your device or browser;
3. from payment, delivery, authentication, analytics, and other service providers;
4. from customer support and fraud-prevention systems; and
5. from publicly available sources or other third parties where permitted by law.

4. How we use personal information

We may use personal information to:

• create and manage your account;
• authenticate and secure access;
• provide products and services you request;
• process, fulfil, ship, deliver, replace, cancel, and refund orders;
• process payments and reconcile transactions;
• provide customer support;
• send transactional messages such as order, delivery, refund, security, and account updates;
• personalise content, product recommendations, and search results;
• administer promotions, coupons, loyalty or membership features, where offered;
• prevent fraud, abuse, unauthorised transactions, and security incidents;
• detect and investigate misuse of the app or website;
• understand product and service performance;
• troubleshoot crashes and technical problems;
• improve features, user experience, and reliability;
• communicate changes to services, policies, or terms;
• comply with applicable law, tax, accounting, legal-process, and regulatory requirements; and
• establish, exercise, or defend legal claims and protect the rights, property, and safety of Flipzo, our users, or others.

We will seek to limit processing to information that is reasonably necessary for the stated purpose.

5. How processing is authorised

Depending on the circumstances and applicable law, Flipzo may process personal information:

• because you have provided consent for a specified purpose;
• because processing is necessary to provide a product or service you requested;
• because processing is necessary to take steps connected with an order or account;
• because we are required to comply with a legal obligation; or
• where another lawful basis or permitted use applies under applicable law.

Where processing is based on consent and applicable law gives you the right to withdraw that consent, you may withdraw it using the available mechanism. Withdrawal does not affect processing that was already carried out lawfully before withdrawal.

6. How we share information

We do not sell personal information for money.

We may disclose or make information available to the following categories of recipients when reasonably necessary for the purposes described in this policy:

Where we use service providers to process information on our behalf, we seek contractual and technical safeguards appropriate to the processing.

7. Seller and marketplace information

If Flipzo operates as a marketplace and allows independent sellers to offer products, Flipzo may process and disclose seller information needed for fulfilment, customer support, returns, refunds, and dispute resolution.

Where applicable, Flipzo may display or otherwise provide relevant seller information, return/refund terms, shipping information, payment information, and grievance-redressal details before purchase.

If Flipzo is operated solely as a single-brand store, this section applies only to the extent relevant.

8. Data retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• maintain your account and provide services;
• complete orders and handle returns/refunds;
• meet tax, accounting, audit, fraud-prevention, or other legal requirements;
• resolve disputes and enforce agreements; and
• maintain security and business records.

When information is no longer required, we will delete, anonymise, or otherwise dispose of it in accordance with applicable law and our retention procedures.

Deletion may not be immediate where information must be retained for legal, security, fraud-prevention, dispute-resolution, or accounting purposes.

9. Security

We use reasonable technical, organisational, and administrative safeguards designed to protect information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

Depending on the system, safeguards may include:

• encryption in transit;
• access controls and role-based permissions;
• secure authentication;
• logging and monitoring;
• backups and recovery procedures;
• vulnerability and security monitoring; and
• vendor security controls.

No online service can guarantee absolute security.

10. Personal data breaches

If Flipzo becomes aware of a personal data breach, we will take steps required by applicable law, which may include investigating the incident, containing and remediating it, notifying affected individuals or authorities where required, and maintaining appropriate incident records.

11. Your choices and rights

Subject to applicable law and verification requirements, you may have the ability to:

• access information associated with your account;
• correct inaccurate or incomplete information;
• update your account information;
• withdraw consent where the processing is based on consent;
• request deletion/erasure where legally available;
• request information about how your data is processed;
• opt out of promotional communications;
• manage device permissions such as camera, photos, location, and notifications; and
• lodge a grievance with Flipzo and, where applicable, the relevant regulator or authority.

To exercise a privacy right, contact flipzo.business.in@gmail.com or use emailing flipzo.business.in@gmail.com.

We may need to verify your identity before fulfilling a request. We may decline or limit a request where permitted or required by law.

12. Account deletion

You may request deletion of your Flipzo account through:

In-app: Use the account deletion option in Settings if it is available in your version of Flipzo.
Email: flipzo.business.in@gmail.com

Account deletion does not automatically require us to erase information that we must retain to comply with law, prevent fraud, resolve disputes, complete refunds, or maintain required business records.

13. Marketing communications

We may send service messages that are necessary to operate your account or fulfil an order. Promotional communications will be sent only where permitted and, where required, after obtaining the appropriate consent or preference.

You can opt out of promotional emails or messages by using the unsubscribe mechanism or emailing flipzo.business.in@gmail.com. You may still receive essential transactional or security communications.

14. Children

Flipzo is intended for users 18 years of age or older, unless we expressly state otherwise and implement the safeguards required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to Flipzo, contact us at flipzo.business.in@gmail.com.

15. International processing and transfers

Your information may be processed or stored in countries outside the country in which you are located, including where our service providers operate.

Where applicable, Flipzo will use safeguards and comply with transfer requirements imposed by relevant law.

16. Third-party services and links

Flipzo may integrate with or link to third-party services, including payment processors, delivery providers, authentication services, analytics tools, social platforms, and external websites.

Those third parties may process information under their own terms and privacy policies. This policy does not govern third-party services that Flipzo does not control.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will provide notice through the app, website, email, or another legally appropriate method. The Last updated date will also be changed.

18. Contact and grievance redressal

For privacy questions, requests, or complaints:

Flipzo
Privacy email: flipzo.business.in@gmail.com
Customer support: flipzo.business.in@gmail.com
Grievance contact: Flipzo Support Team
Grievance email: flipzo.business.in@gmail.com
We will acknowledge and handle complaints within the timelines required by applicable law.

19. Jurisdiction-specific rights

If you live in a jurisdiction that provides additional privacy rights, those rights may apply to you to the extent required by applicable law. This may include rights relating to access, correction, deletion, consent withdrawal, objection, restriction, portability, or complaints, depending on the jurisdiction and the circumstances.